Answers to the questions we hear most

Your rug is made by hand after your order and delivered free in Belgium and the Netherlands within 2 to 4 weeks. You can also collect it from our store in Knokke.

Yes. We deliver free of charge to your home throughout Belgium and the Netherlands, within 2 to 4 weeks of your order.

A Mini patchwork rug (110 x 70 cm) starts at €99. In the standard sizes, from 130 x 190 cm to 230 x 290 cm, White costs €525 to €1.500, Off-white €525 to €1.500, Off-white with a touch of brown €560 to €1.605, Brown tones €625 to €2.050, Melange €600 to €1.650 and Coloured (camel or olive) €650 to €1.700. For a rug from 300 cm, a round shape or a cut-out, you receive a personal quote via our made-to-measure page.

Yes. On every rug you order directly from the webshop you have a statutory fourteen-day right of withdrawal from delivery, without giving a reason and without us asking for photos. Tell us at info@monroe.life or on WhatsApp with your order number, then send the rug back within fourteen days of that notice or bring it to our store in Knokke-Heist.

The direct cost of return shipping is yours; bringing it to the store is free. We refund within fourteen days of receiving the rug, using the same payment method as your order.

Rugs from 300 cm, round rugs and unusual shapes are made individually on request to your own specifications and therefore fall outside the right of withdrawal. Unsure about size or colour? Ask for a free trial image through the Vachtstudio before you order, or come and feel the sizes in Knokke. All details are in our return policy.

Yes. Choose collection at checkout; you pick your rug up in our flagship store, Dumortierlaan 115, 8300 Knokke-Heist (open Thursday to Monday).

Thursday to Monday: 10–13 and 14–18; Saturday and Sunday 10–13 and 13.30–18.30. Closed Tuesday and Wednesday. Our office and warehouse in Brecht (Vaartkant Rechts 6G) can be visited by appointment.

Yes. Send one photo of your room via WhatsApp (+32 474 73 66 33) or Instagram and you receive a free trial image within 2 working days. Four images cost €50, fully refunded as a voucher when you buy.

Not quite. A rug is a loose piece that you simply lay on the floor; a carpet usually covers the whole floor and is fitted. A Monroe is a rug, hand-sewn from Icelandic sheepskins. We do not make fitted carpet.

Ecologically tanned Icelandic sheepskins, hand-sewn together with gold thread. You recognise a genuine Monroe by that gold thread on the back.

Directly available: 130 x 190, 165 x 225, 205 x 205 and 230 x 290 cm, plus the 110 x 70 cm Mini. Rugs from 300 cm, round rugs and unusual shapes are made individually on request via our made-to-measure page.

Yes. From 300 cm we make your rug individually on request — round, square, elongated or with a cut-out — to the dimensions and finish you specify. Send your request through our made-to-measure page and you receive a personal quote first. Because such a rug is made specially to your specifications, it is not covered by the statutory right of withdrawal.

Yes. The pelts are natural and all different; you choose the colourway and always receive a new, unique piece in those tones. Slight differences in shade, structure and hair length belong to a natural product and are not a defect.

No. Unlike woven wool, the wool stays naturally anchored in the hide, so a Monroe does not shed.

Regular vacuuming is enough. Dab stains immediately with a damp cloth; for a stubborn stain, trim a small tuft of hair — thanks to the fine structure this is hardly noticeable.

Monroe Life is a Belgian brand from Knokke. Every rug is hand-sewn in our European atelier by experienced fur seamstresses, recognisable by the gold thread on the back. Our office and warehouse are in Brecht.

In our flagship store in Knokke and online at oscar.luxury.