FAQ
Ordering and Returns
Do you deliver?
When you buy a rug on our website, we always package it with great care. Depending on the location and delivery method, we ship it by post and/or deliver the rug to your home ourselves.
Can I pick up my order?
If you order a rug and prefer to pick it up yourself, that is certainly possible. To do so, you need to contact us in advance (+ 32 50 60 76 53) and then you can visit one of our stores to pick up your rug.
What are your opening hours?
Monroe Life rugs and Oscar Candles luxury candles can be purchased at our flagship store in Knokke and at our pop-up in Brasschaat.
Our pop-up in Brasschaat
Address: Bredebaan 162, Brasschaat
Open from Thursday to Saturday. (10 AM - 6 PM)
Our flagship store in Knokke
Address: Dumortierlaan 115,
Knokke-Heist
Open from Thursday to Monday. (10 AM - 6 PM)
Can I see my carpet in advance?
Do you have a special request or would you like to know which carpet you should buy? Please feel free to contact our owner Marc at 0474736633.
About Monroe Life
Do you make custom-sized rugs?
Yes, we can make almost all projects and rugs in all sizes. On our website, you can buy rugs in their standard sizes, but if you need a different size? Please feel free to contact our owner Marc at 0474736633.
Are your rugs handmade?
Yes, all our carpets are carefully handmade using the highest quality materials.
How do I recognize a Monroe Life rug?
All our rugs are hand-sewn with our golden thread; this golden thread is, of course, only visible on the underside of our rugs. Besides the fantastic quality, this is also how you can recognise that the rug was made by Monroe Life.
Where can I buy candles from your sister brand, Oscar Luxury?
Monroe Life and Oscar Luxury carpets and candles are available for purchase at retail outlets across Europe. Additionally, you are always welcome at one of our own stores in Knokke or Brasschaat.
Do you have any questions?
Do you have any questions about Monroe Life or would you like more information? Please feel free to contact us using the button below.
